Legal
You must read and accept these Terms and Conditions before creating an account or purchasing a Caret Care membership.
These Terms and Conditions (“Agreement”) govern your purchase of a Caret Care membership and your use of the member platform at www.caretcare.com (the “Platform”), operated by Caret Care LLC, a Wisconsin limited liability company (“Caret Care”). By checking the box to accept this Agreement, creating an account, or completing a purchase, you agree to be bound by it. If you do not agree, do not create an account or purchase a membership.
Caret Care is a guided, self-directed practice-building program for licensed mental health clinicians. Your membership gives you access to sequenced lesson content, document generation tools, and related resources tied to the membership tier you purchase. Tier features and pricing shown at the time of purchase are part of this Agreement.
Caret Care is an educational and document-generation tool. It is not a law firm, accounting firm, billing service, insurer, or consulting practice, and a membership does not create a professional advisory relationship between you and Caret Care. Caret Care was founded by a licensed clinical social worker, and its content draws on that training and experience. That background does not make any part of the Platform clinical, legal, or professional advice. Caret Care does not provide clinical services, supervision, or consultation to you or your clients, and it operates separately from any clinical practice owned by its founder.
The following documents are incorporated into this Agreement by reference and form part of it: our Privacy Policy, Refund and Cancellation Policy, Disclaimer, Acceptable Use Policy, and Terms of Use. By accepting this Agreement, you acknowledge that you have had the opportunity to review each of these documents and agree to be bound by them. Where this Agreement conflicts with the Terms of Use, this Agreement controls.
You confirm that you are at least 18 years old and that you are a licensed or pre-licensed mental health professional using the Platform to build your own practice. You must provide accurate information when creating your account, keep it current, and keep your login credentials confidential. You are responsible for all activity under your account. Notify us immediately at policy@caretcare.com if you suspect unauthorized access.
Caret Care grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable license to use the Platform for one individual clinician building and operating that clinician’s own practice. Each membership covers one named user and one set of login credentials.
You may not share your credentials; let anyone else use your account, including a partner, employee, supervisee, contractor, or colleague in a group practice; use one membership to build or operate more than one clinician’s practice; or resell, rent, lend, or transfer access. A group practice needs one membership for each clinician who uses the Platform.
Caret Care may monitor account activity for signs of shared use, such as simultaneous sessions from different locations or devices. When it finds them, Caret Care may limit sessions, require re-verification, or suspend or terminate the account under Section 14.
Before public launch, Caret Care offers a limited, invitation-only beta. Beta participants purchase beta access at a discounted one-time price using a single-use invitation code that Caret Care issues at its discretion and that is valid only with the email address it was sent to. Because beta participants help support the Platform while it is built, the beta price includes 24 months of access to the Playbook, My Practice, and My Documents from the date of purchase, including the updates Caret Care releases to them during that period, at no additional charge. The beta price does not include done-for-you services, such as completing or submitting credentialing applications on a participant’s behalf, which Caret Care may offer separately under their own terms and price. Before the 24 months end, Caret Care will invite beta participants to continue as members on the terms and pricing then in effect. If a beta participant does not continue, Section 14 applies, including the 30-day window to download their information. The beta price is not a commitment to any future discount or membership tier. Caret Care may limit beta participation to clinicians licensed in particular states. All other terms of this Agreement, including the Refund and Cancellation Policy, apply to beta participants in full.
Pre-release acknowledgment. Beta participants acknowledge that the Platform is incomplete and pre-release. Content, features, document templates, and program structure may be added, changed, or removed during the beta period without notice. Access to any specific feature or section of the Platform during beta does not constitute a representation that such feature will exist in, or be included in, any paid membership tier.
Feedback and suggestions. Caret Care may solicit feedback, suggestions, ideas, or recommendations from beta participants regarding the Platform, its content, or its features. Any feedback you provide is non-confidential and becomes the sole property of Caret Care. Caret Care may use, incorporate, modify, or build upon your feedback for any purpose without restriction, attribution, or compensation. Providing feedback does not grant you any ownership interest in the Platform or in any feature derived from your input.
Confidentiality of pre-release content. Beta participants agree to keep Platform content confidential during the beta period. You may tell others that the beta exists and share any invitation link or beta price that Caret Care gives you for that purpose. Beta participation is limited. Caret Care may close the beta at any time, and an invitation link or code that has reached its limit no longer applies the beta price or grants access. You may not publicly post, publish, review, screenshot, record, or share Platform content, pricing information, document templates, lesson content, or product features without Caret Care’s prior written consent. This obligation applies for the duration of the beta period and for one year following its close.
Discontinuation of the Platform. Caret Care may stop offering the Platform at any time. If it does, Caret Care will give you at least 30 days’ notice by email, and Section 14 applies so you can download your information. Fees already paid are not refunded if the Platform is discontinued, except where the law requires a refund.
Membership pricing is listed at the time of purchase. If your tier includes recurring billing, you authorize our payment processor to charge your payment method at each renewal until you cancel. Refunds, cancellations, and tier changes are governed by our Refund and Cancellation Policy.
Caret Care may change membership pricing with advance notice to active members. Price changes apply beginning with your next billing cycle, not mid-cycle.
Caret Care is a practice-building platform, not a clinical records system, and it does not offer a business associate agreement. Document Library forms collect only your practice information. Client-facing documents download with their client fields blank, and you complete those fields on your own device or in your electronic health record. Caret Care does not ask for, receive, or store client information.
You may not enter, upload, store, or transmit protected health information or any other client-identifying information anywhere on the Platform. This prohibition includes, without limitation: uploading any document, image, or file that contains client information; entering client names, diagnoses, treatment notes, assessments, risk screens, safety plans, or other clinical content in any field; saving completed client documents to My Practice or any other area of your account; and including client information in support requests, bug reports, feedback, or email to Caret Care.
You are solely responsible for any client information you add to a downloaded document and for storing completed client documents in a system that meets your legal obligations, such as an electronic health record covered by a business associate agreement. Caret Care is not responsible for any use of the Platform to store, transmit, or retain client information, and you assume all risk and liability arising from that use. A violation of this Section is a material breach and grounds for immediate suspension or termination under Section 14, without refund.
The Platform builds documents and guidance from the information you give it. Caret Care does not verify that information and is not responsible for its accuracy, completeness, or legality. An error you enter, such as a wrong fee, license number, state, date, or client detail, carries into every document that uses it.
Before any generated document is signed, sent, posted, or shown to a client, payer, licensing board, or anyone else, you must read it in full, correct any error, and confirm that it fits your license, your state, your practice, and the client. Your decision to use a document is an exercise of your own professional judgment, and using it confirms that you completed that review.
Caret Care is not a party to any agreement, consent, notice, or policy between you and your clients or payers, and it makes no promise that any such document will be enforceable, complete, or sufficient for your purposes.
Document versions. Caret Care updates its lessons, templates, and document generators as laws, payer rules, and professional standards change. An update applies to documents you generate after it; documents you generated earlier stay as they were. Keeping the documents in My Documents and My Practice current is your responsibility. If you choose not to regenerate or update a document after Caret Care releases a newer version, you accept responsibility for continuing to use the earlier version.
Caret Care guides you through building a private practice: what each step is, why it matters, what to decide, and in what order. You carry out every step yourself. Caret Care does not form, register, or incorporate your business; act as your registered agent; apply for an EIN, NPI, or any license, permit, or enrollment; file anything with a state or federal agency, licensing board, or payer on your behalf; open or manage accounts; credential you with insurers; bill or collect for your services; or manage any part of your practice’s operations. Your practice, its filings and accounts, and its day-to-day operations are yours, and so is the responsibility for them.
Caret Care may offer guided services, such as a review of your build progress, under a separate order or scope description. A guided service is a review of, and guidance on, work you have done or plan to do, and it does not change anything in the paragraph above. Guided services are administrative and educational. They are not legal, tax, financial, billing-compliance, or clinical advice, and they do not create an attorney, accountant, consultant, supervisor, or therapist relationship, even when the person providing them holds a professional license.
Services rely on the information you provide. Caret Care does not independently verify that information and does not guarantee the accuracy, completeness, or outcome of any service, including any timeline for credentialing, payer enrollment, or third-party approval. Sections 8, 11, 12, and 13 apply to all services in full.
All lesson content, templates, checklists, and Platform materials belong to Caret Care and are licensed to you under Section 4 during your active membership. You may not resell, redistribute, publicly republish, or use Caret Care materials to build a competing product or service.
Documents you generate for your own practice remain yours to use in that practice, including after your membership ends, so a consent or policy already in use with your clients stays valid for that use. The underlying template design, language, and structure remain Caret Care’s intellectual property, and that continuing right does not extend to generating new documents after your membership ends or to sharing templates outside your practice.
CARET CARE PROVIDES THE PLATFORM, ALL CONTENT, ALL DOCUMENT TEMPLATES, ALL GENERATED DOCUMENTS, AND ALL SERVICES “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS. TO THE FULLEST EXTENT PERMITTED BY LAW, CARET CARE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND COMPLETENESS.
CARET CARE DOES NOT WARRANT THAT ANY CONTENT IS CURRENT OR CORRECT; THAT ANY SOFTWARE, AUTOMATION, PRE-FILL, OR OTHER TECHNOLOGY WILL PRODUCE ACCURATE, COMPLETE, OR ERROR-FREE OUTPUT; THAT ANY DOCUMENT SATISFIES THE LAWS, BOARD RULES, PAYER REQUIREMENTS, OR ETHICAL CODES THAT APPLY TO YOU; OR THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS.
TO THE FULLEST EXTENT PERMITTED BY LAW, CARET CARE IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, REGULATORY FINES, LICENSING BOARD ACTION, PAYER RECOUPMENT, OR CLAIMS BY YOUR CLIENTS, ARISING FROM THE PLATFORM, ANY CONTENT, ANY DOCUMENT, OR ANY SERVICE, EVEN IF CARET CARE WAS TOLD OF THE POSSIBILITY OF THOSE DAMAGES.
CARET CARE’S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THIS AGREEMENT IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID CARET CARE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100).
You agree to indemnify, defend, and hold harmless Caret Care and its owners, officers, employees, and contractors from any claims, damages, liabilities, fines, costs, and expenses, including reasonable attorneys’ fees, arising from: your use of the Platform or any service; any information you enter or upload, including client information; any document you generate, use, send, or rely on; any access to your account by another person; your violation of this Agreement; or your violation of any law, regulation, licensing requirement, payer contract, or professional obligation that applies to your practice.
Caret Care does not indemnify, defend, or reimburse you for any claim, loss, penalty, or cost arising from your practice, your clients, your inputs, or your use of any document, content, or service.
Caret Care may suspend or terminate your account if you violate this Agreement, including shared access under Section 4 or misuse of client information under Section 7. Caret Care will make reasonable efforts to notify you before termination, except in cases of suspected abuse, a security risk, or a violation of Section 7. Termination for a violation carries no refund. You may close your account at any time by contacting policy@caretcare.com.
Your information. You own the information you enter into the Platform and the files you upload to it. Documents you generate combine that information with Caret Care templates, which remain subject to Section 10, and you may keep and use those documents within your own practice. If you stop using Caret Care, or your access ends for any reason, you are responsible for downloading your information using the download tools in My Documents and My Practice. Caret Care will keep your information available for download for 30 days after your access ends, after which Caret Care may delete it.
This Agreement is governed by the laws of the State of Wisconsin, without regard to conflict of laws principles. Any dispute arising from this Agreement will be resolved in the state or federal courts located in Wisconsin, and you consent to personal jurisdiction there.
Caret Care may update this Agreement from time to time. For a material change, Caret Care will notify active members by email or platform notice and will ask you to accept the updated Agreement before you continue using the Platform. If you do not accept it, you may close your account under the Refund and Cancellation Policy. Non-material changes, such as corrections and clarifications, take effect when posted.
This Agreement, with the documents in Section 2, is the entire agreement between you and Caret Care about the Platform and replaces any earlier understanding. If a court finds any provision unenforceable, that provision is limited to the minimum extent necessary and the rest remains in effect. Caret Care’s failure to enforce a provision is not a waiver of it. You may not assign this Agreement. Caret Care may assign it, with notice to you, in connection with a merger, acquisition, sale, or reorganization. Caret Care is not liable for delays or failures caused by events beyond its reasonable control. Caret Care may send notices to the email address on your account. Your electronic acceptance has the same effect as a signature. Sections 7, 8, 9, 10, 11, 12, 13, 15, and 17 survive the end of your membership.
For questions about this Agreement, contact us at policy@caretcare.com.
This is your resource panel. When a step requires you to visit a government website, download a template, access a form, or explore a recommended tool or service, you’ll find it here.
On steps where nothing is needed, this panel stays quiet. When it matters, you’ll be directed here from within the step itself, so there’s no need to check it unless you’ve been pointed this way.
Come back here any time you need to revisit a link or re-download something from a completed step.
Close this panel when you’re ready to continue.